FREQUENTLY ASKED QUESTIONS
Do you accept requests from outside China?
Yes, we accept orders and custom requests from clients worldwide. We have been a licensed exporter for many years.
We will study your needs, customize and deliver to your country or location. We can also provide you with remote or even on-site services.
What payment method do you accept? How do you make sure our transaction is Safe?
Trust is built on mutual understanding. We welcome you to visit our office and factory at any time.
For payment methods, we comply with relevant international laws and practices and provide a variety of transaction methods.
The most used payment method is L/C (Letter of Credit), that ensures the safety of our transactions through the credit of both yours and our banks. Please ask us for details.
How do you ensure the quality of your inks?
We are committed to delivering high-quality inks that meet the highest standards. Here’s how we ensure their quality:
- Rigorous Testing: Each batch of ink undergoes thorough testing for consistency, performance, and compatibility with various printers and materials. We test for color accuracy, drying time, adhesion, and overall print quality.
- Quality Control: Our production process includes multiple quality control checkpoints. We monitor and control all stages of manufacturing to ensure that every product meets our strict quality criteria.
- Sourcing of Raw Materials: We source our raw materials from reputable suppliers and conduct quality checks on these materials before they are used in production. This helps ensure the purity and effectiveness of the final product.
- Certifications and Standards: Our inks comply with industry standards and regulations. We adhere to environmental and safety guidelines to ensure that our products are not only high-quality but also safe to use.
- Customer Feedback: We actively seek and review feedback from our customers to continuously improve our products and address any issues that may arise.
Are your products Eco-friendly? Have you obtain OEKO Eco-Passport?
Yes, Our products comply with various environmental regulations and standards like OEKO Eco-Passport. We aim to meet or exceed industry certifications related to environmental safety.