1. Information We Collect

• Information you provide: When you submit an inquiry form or contact us, we collect details such as your Name, Company, Country, Email Address, Phone Number, and the message you send. You may also voluntarily tell us which ink line (sublimation, DTF, UV, etc.) and approximate quantities you are interested in.
• Information collected automatically: Like most websites, we record anonymous technical data such as your IP address, browser type, and pages visited through standard analytics tools. This helps us understand site traffic and improve content.
• Payment data: We do not collect or store any credit-card or payment details on this website. This site has no shopping cart or checkout (see our Terms and Conditions).

2. How We Use Your Information

• Respond to your inquiry and prepare product quotations.
• Arrange samples and technical discussion for your project.
• Process orders and send shipping documents (COA, MSDS, Invoice, etc.).
• Maintain and improve this website and our product information.

3. Marketing Communications (EDM)

If you share your email or phone number with us, you may receive Electronic Direct Mail (EDM) such as new ink-line announcements, application notes, or promotional offers.

You can opt out at any time — use the unsubscribe link in the email, reply "STOP" to an SMS, or email us directly. We will remove your details from marketing lists promptly.

4. Cookies and Tracking

• Essential cookies: Required for basic functions such as language selection and session continuity.
• Analytics cookies: Help us measure anonymous visitor traffic. They do not identify you personally.
• You can disable cookies in your browser settings at any time; some site features may behave differently but the catalog remains accessible.

5. Data Sharing and Protection

• We do not sell or trade your personal information to outside parties.
• We only share the minimum information needed with logistics partners (e.g. freight forwarders) to fulfill a shipment you have requested.
• Bank and payment details are confined to our official corporate account and are never requested through this website.
• Your data is stored on secured systems with access limited to authorized staff.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete the personal data we hold about you, and to withdraw consent for marketing at any time. To exercise any of these rights, contact us using the details below.

7. Contact Us

Questions about this Privacy Policy? Reach us through the form on our Contact Page or by email at jin@im-ink.com.